Sutter Health has an inner drive to transform healthcare. We’re helping to make healthcare more simple, engaging and human.

Thank You

We are grateful for support of Mike and Judy Gaulke whose generous philanthropy helps enable our work. Their vision and partnership with Sutter Health will help improve innovation and the delivery of healthcare for people in Northern California and across the United States.

About Us

We believe in the power of design to inspire and delight. We listen, observe and are incredibly curious. We care about people deeply and this empathy fuels our work. We look across the healthcare journey for opportunities to improve care before, during and after your visit. We are nimble, forward-thinking, and create and try new concepts often – with a goal of integrating them into care as quickly and safely, as possible.

Not finding what you’re looking for? Find specific services at Sutter Health.

  • Listen & Observe
  • Design Within
  • Partner Externally
  • An iPhone leaning on a tree with the Joint Care app

    JointCare App
    We believe that the more information you have at the right time, the more supported you will feel. We also believe that information empowers and prepares you for what lies ahead so you know what to expect and can take action to do what is right for you.

  • JointCare App

    We believe that the more information you have at the right time, the more supported you will feel. We also believe that information empowers and prepares you for what lies ahead so you know what to expect and can take action to do what is right for you.

    With guidance from Apple, our Design & Innovation team created our JointCare app, which is dedicated to helping patients prepare for and recover from total knee replacement surgery. The app serves as your personal guide before and after surgery. It offers tips from preparing your home to ensure a safer and easier recovery process, to an exercise regimen to build strength before and after surgery. You can also use to app to assess your progress and keep track of your appointments. Most importantly, all this information is in the palm of your hands, accessible wherever and whenever you want it.

  • An Indian mother holding a new born baby in a hospital setting

    New Life
    We believe that having a baby is much more than a physical experience. It’s the beginning of a new life as a parent that will continue for a lifetime.

  • New Life

    We believe that having a baby is much more than a physical experience. It’s the beginning of a new life as a parent that will continue for a lifetime.

    While technology has helped speed many advancements in healthcare, we view innovation as much more than the latest technology. We listen. We ask questions. We want to better understand the ups and downs you’ve experienced in becoming a parent and how we can innovate our processes to alleviate those frustrations. From waiting for an appointment to adjusting to your new life at home, we’re working to improve the maternity experience new parents.

  • A nurse visiting a new baby and mother in a hospital too setting.

    Primary Care
    We believe moments of unexpected delight can greatly improve your experience.

  • Primary Care

    We believe moments of unexpected delight can greatly improve your experience.

    At one of our primary care clinics in downtown San Francisco we tested new approaches to integrated care. We put in installments, such as a redesigned gown prototype, updated the design of the staff break room and installed a “Zen Lounge.” Open to all, the Zen Lounge provided a quiet space and guided meditation pamphlets to support overall mindfulness and wellness.

  • A Chevy car with the pink Lyft icon on the dashboard climbing a hill in San Francisco

    Ridesharing
    We believe that transportation should not be a barrier to accessing (or delivering) high-quality care.

  • Ridesharing

    We believe that transportation should not be a barrier to accessing (or delivering) high-quality care.

    What if staff members at a busy Sutter Health emergency room in San Francisco could help you get a ride home after you’re released from the ER, ensuring you arrive home safely and save money at the same time? Those were the questions spurring Sutter Health’s Innovation team to pilot a successful Lyft program for patients released after emergency room treatment at California Pacific Medical Center’s Pacific campus on Buchanan Street.


    Now we continue to ask, how else and where else can we partner with Lyft to improve the transportation experience for patients, staff, and caregivers?

  • A man delivering a cardboard box to a woman at home.

    Prescriptions Deliveries
    We believe that a positive experience doesn’t end when you walk out of your doctor’s office.

  • Prescriptions Deliveries

    We believe that a positive experience doesn’t end when you walk out of your doctor’s office.

    By partnering with NimbleRx, we can help get your medications delivered right to your front door, the same day your doctor prescribes them. No need to stop at the pharmacy after your doctor visit. It’s one way we’re looking for solutions to eliminate those little things in health care that frustrate you and your family.

  • Poke Free Blood Draws
    We believe hospitals should be healing places.

  • Poke Free Blood Draws

    We believe hospitals should be healing places.

    Drawing blood remains an important part of medical care but we know that needles can cause physical pain and mental anguish. We’re partnering with Velano Vascular to implement a new device that allows care teams to draw blood through a peripheral IV line. This creative approach limits the number of times a person is stuck by a needle and helps reduce accidental needle sticks among nurses and other care team members.

  • A quiet/meditation room with a forest scene and comfortable chairs

    Staff Delight
    We believe exceptional patient care starts with a joyful workplace and valued employees.

  • Staff Delight

    We believe exceptional patient care starts with a joyful workplace and valued employees.

    This project engaged over 800 staff in a listening and discovery process. Based on the findings, we prototyped a series of unexpected and memorable experiences ranging from pop-up meditation rooms to rejuvenated lunch spaces and new digital engagement options across nearly a dozen Sutter locations, to help our 50-thousand strong family feel renewed, connected and appreciated. We will be offering learnings from this work to teams across the system to support expanded adoption.

  • Honoring End of Life
    We believe we can reimagine the end-of-life experience for ourselves and our loved ones to become more human-centered.

  • Honoring End of Life

    We believe we can reimagine the end-of-life experience for ourselves and our loved ones to become more human-centered.

    Through an organization called OpenIDEO, Sutter Health sponsored an online conversation to gather ideas and input from around the world about the universal yet deeply personal subject of dying. Contributors from 90 different countries offered more than 300 ideas in the initial phases of the conversation, with the goal of identifying and supporting compassionate solutions to improve the end-of-life experience for those who are dying – and their loved ones.

  • Andrew Bordner Doodle
    Andrew Bordner in an downtown urban setting

    Andrew Bordner

    Senior Data Scientist

    I am curious and love learning new things and tinkering with new technologies. I also enjoy doing outdoor activities like hiking, biking, and camping with my family.

  • Dana Nelson Doodle
    Dana Nelson in an downtown urban setting

    Dana Nelson

    Experience Designer

    I love helping people see things in a new light, or from a new perspective. I say what’s on my mind, I’m addicted to exercise, and I can only draw adorable things.

  • Hannah Richards Doodle
    Hannah Richards in an downtown urban setting

    Hannah Richards

    Project Coordinator

    I believe in the power of prevention and apply that lens to my everyday life and work. My favorite pastime is “speed” walking with friends and family. And despite my best efforts to eat healthy, I have a huge sweet tooth (and can identify any See’s truffle with a glance).

  • Katie Simpson Doodle
    Katie Simpson in an downtown urban setting

    Katie Simpson

    Project Manager

    I am the daughter of an amazing Nurse and hope to make healthcare work better for the incredible, caring people like her. I accidentally broke my face once and was the North Dakota State Birdwatching Champion twice.

  • Linette Fung Doodle
    Linette Fung in an downtown urban setting

    Linette Fung

    Program Director

    I’m a wife, mom of two, and human to two dogs. Three things guaranteed to put a smile on my face: whimsical observations on life from my 4-year-old, making things with my hands, and almost any bitmoji.

  • Liz Silva Doodle
    Liz Silva in an downtown urban setting

    Liz Silva

    Executive Project Specialist

    I enjoy the daily adventures of my kids growing up, reading books and date night with my husband. I have traveled to 5 of 7 continents – still left on my list are Australia and Antarctica.

  • Megan Moyer Doodle
    Megan Moyer in an downtown urban setting

    Megan Moyer

    Manager

    I like to tinker, doodle, and dance. I never met a breakfast sandwich I didn’t like. I’m Ellen’s celebrity stunt double.

  • Meghan O'Brien Doodle
    Meghan O'Brien in an downtown urban setting

    Meghan O'Brien

    Project Manager

    My family calls me sloth. I like to move at my own cadence – observing, processing and appreciating. I’m part mermaid, began swimming before I could walk and have been a chasing water ever since. I’ve successfully escaped from Alcatraz 5 years in a row and happy to report all limbs are still in tacked.

  • Mike Skeen Doodle
    Mike Skeen in an downtown urban setting

    Mike Skeen

    Design Operations

    I love to cook and play tennis. I bike to work often. I saw Star Wars VII six times in the theater.

  • Ned Lutz Doodle
    Ned Lutz in an downtown urban setting

    Ned Lutz

    Project Manager

    A loving husband, lucky son, and kind friend looking for grins, loves and wins.

  • Pam Fotu Doodle
    Pam Fotu in an downtown urban setting

    Pam Fotu

    Executive Assistant

    I am thankful for the gift of being a wife and mother to two incredible children. I enjoy running and sweating out the negativity. Spiritual health is my foundation. Chocolate and island reggae are just a few of my favorite things.

  • Tiff Lam Doodle
    Tiff Lam in an downtown urban setting

    Tiff Lam

    Community Outreach Liaison

    I’m a SF native who loves to cook, eat and travel with family and friends. My life before Sutter – I owned and operated a 26-foot grilled cheese food truck in the Bay Area.

  • Tiffany Dao Doodle
    Tiffany Dao in an downtown urban setting

    Tiffany Dao

    Program Development Specialist

    I like to think about things from different points of view. I love hip-hop dance choreography (and sometimes try my hand at it), music with a good beat, cute babies, and strategic board games. My life wouldn’t be complete without friends, family, and Vietnamese food.

  • Vandana Pant Doodle
    Vandana Pant in an downtown urban setting

    Vandana Pant

    Senior Director

    I’m a visual mind mapper. My favorite thing to do is to listen, connect dots and craft solutions. I’m anchored by my relationships: friends, family and our dog, Dudley. I love photography, films and travelling to new places. A secret goal I’ve been chasing: Learning how to play the drums!

  • Chris Waugh Doodle
    Chris Waugh in an downtown urban setting

    Chris Waugh

    Chief Innovation Officer

    I love spending time with my daughter Ryan, wife Alyssa and dog Robby. I run with scissors, trip, and get back up.

  • Robby Doodle
    Robby in an downtown urban setting

    Robby

WE WOULD LOVE TO HEAR FROM YOU. WHAT INNOVATIONS SHOULD WE COLLABORATE ON?